Contact us at 1-800-860-3949

OsteoBall Return Policy

Our customer's satisfaction is our highest priority. We want you to be 100% satisfied with your OsteoBall. That's why we offer you an unprecedented guarantee -- try your OsteoBall in your own home for a full 30 days. If you are not satisfied in every way, we'll take back your item no questions asked for a complete refund.

Q: How do I take advantage of your generous 30 day in-home trial offer?

A: Order any OsteoBall from our website, and you'll have a full 30 days to try your product in the comfort of your own home. If you are not 100% satisfied, simply contact us and we'll make arrangements to return your product for a full refund.

Q: When does my 30 day trial begin?

A: We want to make sure you have a full 30 days to try your OsteoBall, so we only start counting once you receive the product.

Q: How do I return my product?

A: We try to make the return process as easy as possible

  1. Your Return Authorization Code. Call 800-860-3949 and you'll receive a Return Authorization Code. Make sure to write your Return Authorization Code on the outside of your package -- this will help us process your refund as quickly as possible.
  2. Ship Your Package. When you receive your return authorization number, we will also provide you with the appropriate address to return your package to. To ensure that you receive your refund as quickly as possible, we recommend using a shipping method with tracking. Some possible options are USPS Priority Mail, UPS Ground, and FedEx Ground.
  3. Your Refund. As soon as we receive your package back, we'll process your refund to the credit card you used to make your original purchase.

Q: Can I take advantage of your 30 day trial if I live outside of the continental United States?

A: Yes, the 30 Day Risk-Free Trial applies to anywhere we ship the OsteoBall.

Q: How much will my refund be?

A: You will receive a refund for the full price you paid for the product, including any sales tax. We are unable to refund any shipping or handling fees.

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