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Frequently Asked Questions

About the OsteoBall

Q: What is the difference between the Seated Workout and Mat Workout?

A: The Mat Workout offers variety of sit-down, stand up, and lay-down exercises.

The Seated Workout offers alternative to the standing up and lying down exercises for everyone who prefer to exercise sitting down or have difficulties exercising on a mat, on a bed, or standing up. Both workouts targets the same key areas needed for upper and lower body strength and stimulate stronger bone formation.

Q: What is the OsteoBall's weight? Is it light?

A: OsteoBall has ultra-lightweight. It is only 1lb. This combined with its semi-inflation makes exercising with OsteoBall extremely easy, safe, and joint-protective.

Using the OsteoBall

Q: Is the OsteoBall only for elderly people?

A: No! The OsteoBall is for all ages. There are many ways to keep your bones healthy and strong, but you must start early. We all know that exercising helps build healthy and strong bones and muscle, but not all kinds of exercises will help your bones stay strong and fight osteoporosis. The latest research, for example, indicates that biking, a great exercise for your cardiovascular system, does not do much for building strong bones. You need isometric-resistive exercises such as the ones that the OsteoBall provides. This type of exercise is scientifically shown to help strengthen bones and build bone density.

Q: Is the OsteoBall strong enough to resist my pull?

A: If your OsteoBall is correctly inflated and the straps are properly positioned, all of the OsteoBallĀ“s materials are strong enough to resist your pressure or pull.

Q: Is using the OsteoBall easy?

A: Exercising with the OsteoBall could not be easier. There are no complicated set-ups, no weights to change, no resistance levels to guess. Your Osteoball is ready to go right out of the box! In addition, with your OsteoBall Deluxe purchase you will receive a detailed, instructional DVD, narrated by Dr. Swezey himself. It will walk you through each step of the OsteoBall exercises.

Q: How do I know I have inflated my OsteoBall correctly?

A: Your OsteoBall needs to be only 2/3rds full with air. To confirm that your OsteoBall is 2/3rds full, press both poles of the ball with your hands - the pressure of your hands should flatten out the top and the bottom of the OsteoBall about an inch on each side. If your OsteoBall is 2/3rds full you will be able to pinch with your hand about 2 inches of the OsteoBall on one side, without holding any air, and the other side should be round. If you have further questions, please call Customer Support at 1-800-860-3949 (Mon-Fri 8am-5pm PST).

Shipping and Returns

Q: How do I return my OsteoBall?

A: If it has been less than 30 days since you purchased your OsteoBall, you can take advantage of our 30 Day Risk-Free Trial and return your product for a full refund. Click here for full details and instructions. Otherwise, please visit our Warranty Information page for details about replacing a defective product under warranty.

Q:How much does it cost to ship my Osteoball?

A: We offer variety of shipping methods. We can ship your OsteoBall via FedEx Ground or FedEx Express.

FedEx Ground has estimated delivery time anywhere between 2 to 7 business days depending on the state you are located. The charges for FedEx Ground delivery are between $6.50-$8.50 depending on your zip code.

FedEx Express offers Overnight Delivery, 2nd Day Air Delivery, and 3rd Day Air Delivery. The charges for Overnight shipping are between $30-$34, for 2nd Day - $19.50-$25.50, and for 3rd Day - $13-$17. Please note the estimated delivery periods and charges are only valid for the 48 continental US. For full shipping details and costs please click here.

Q:I need my OsteoBall right away. Can you expedite the shipping?

A: Yes, we can expedite the shipping. We offer 3 Day, 2 Day and Overnight shipping through FedEx. For more information please click here.

Q:How can I track my order?

A: When you place your order with us, you will receive an email within 24 hours that will include your tracking information with FedEx. If you do not have this email, then please contact our customer service department at our toll free number (800) 860-3949 (Mon-Fri 8AM-5PM PST). We will be happy to give you status of your order.

Common Problems

Q: I think my OsteoBall is leaking air. What should I do?

A: If you feel that your OsteoBall is not holding air, please check if the valve is properly plugged. If this does not resolve your problem, please call Customer Support at 1-800-860-3949 (Mon-Fri, 8am-5pm PST)

Q: I lost my manual. What should I do?

A: If you lost your manual you can call our Customer Support team at 1-800-860-3949 (Mon-Fri 9am-5pm PST) and we will provide you with a new manual. Be sure you have your Purchase Order Number and your name ready when you call.